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Supporting video
Reference no. IMD-3-2212-V
Buechel, B.; Coughlan, S.
Published by:
IMD (2011)
38 minutes
Data source:
Field research
This video is to accompany the case. It accompanies the IMD case series titled 'Nestle Continuous Excellence'. This video shows Jose Lopez discussing the history and rationale of Nestle Continuous Excellence. In addition to providing background on the various quality initiatives that had emerged in various regions in Nestle, and how NCE emerged, Mr Lopez explains how he obtained buy-in for and rolled NCE out throughout the operations organization, and then beyond.
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