The Case Centre Awards and Competitions: presentation in London, UK

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25 March 2024  London, UK

The Case Centre’s CEO, Vicky Lester, was delighted to present Adam Jones with the Case Awards 2024 Production and Operations Management trophy.

presentation to Adam Jones

Adam won the award for his case, co-authored with Herminia Ibarra, Jean-Philippe Courtois at Microsoft Global Sales, Marketing and Operations: Empowering Digital Success

The case explores Courtois’ efforts to lead Microsoft away from an 'inspection culture' towards a culture of learning and coaching. It describes how Courtois and his leadership team envisioned and executed a culture change effort consisting of harnessing technology to generate insights into employee and partner work patterns and enabling coaching conversations that would help staff more effectively leverage their time to serve customers and attain key results.

The winning case

Production and Operations Management 

Herminia Ibarra and Adam Jones,
London Business School
Reference no. 619-0036-1
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The Case Centre Awards and Competitions

The Case Centre Awards and Competitions recognise outstanding case writers and teachers from across the globe and are announced annually in February/March.

The Case Centre Awards and Competitions

The Case Centre Awards and Competitions recognise outstanding case writers and teachers from across the globe and are announced annually in February/March.

Case method training

Intensive, practical and hands-on, our case training is ideal for teachers, writers and students.

Enjoy a safe, enjoyable learning experience, plus the chance to network with colleagues.

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Case method training

Intensive, practical and hands-on, our case training is ideal for teachers, writers and students.

Enjoy a safe, enjoyable learning experience, plus the chance to network with colleagues.

Discover more