Top 50 Bestselling Case Authors 2022/23: No. 39

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No. 39 - John A Quelch

John A Quelch
Dean of the University of Miami Business School
University of Miami Business School

John A Quelch is Dean of the University of Miami Business School. John is also the Leonard M. Miller University Professor. He also served as the University’s vice provost for executive education from 2017-2022.

He has a wealth of senior leadership experience. Prior to joining the Miami Herbert Business School, John was the Charles Edward Wilson Professor of Business Administration at Harvard Business School. He also held a joint appointment as Professor of Health Policy and Management at the Harvard T.H. Chan School of Public Health – the first to hold dual primary appointments in those two schools. Between 2011 and 2013, John was Dean, Vice President and Distinguished Professor of International Management at CEIBS, China's leading business school. He also served as Senior Associate Dean of Harvard Business School from 2001 to 2010 and the Dean of London Business School from 1998 to 2001.

John is known for his teaching materials and innovations in pedagogy. Over the past 35 years, his cases have sold over four million copies, the third highest number in the history of Harvard Business School and he has co-authored or edited 25 books.

John's top bestselling cases

Browse John's top three bestselling cases during the last year.

Starbucks: Delivering Customer Service

Reference no. 9-504-016

Starbucks must respond to recent market research indicating that it is not meeting customer service expectations. The company is considering increasing the amount of staff and therefore, theoretically, service speed. However, the impact of the plan (which would cost $40 million annually) on the company's bottom line is unclear.

Google in China (A)

Reference no. 9-510-071

In January 2010, Google threatened in a public statement to stop censoring its search results on its google.cn website, as required by Chinese authorities. Should Google exit China? Or attempt a compromise with the Chinese government?

Forta Furniture: International Expansion

Reference no. 9-918-547

The Forta Furniture case highlights the need to consider new market expansion to grow a firm. It demonstrates that simply doing what has always been done is not sustainable when other competitors enter the market with differentiated or potentially superior offerings. In addition, the case suggests there are many routes to global expansion; a firm could look to build a brand in these new markets or compete as a private label. Further, the case addresses the need to combine quantitative and qualitative analyses for making superior decisions.

View all John's cases

Bestselling case author in...

39th - 2022/23 30 - 2021/22 16 - 2020/21 14 - 2019/20 22 - 2018/19 15 - 2017/18 13 - 2016/17 11 - 2015/16

“The three most important ingredients for writing a successful case are:

an important managerial problem confronting an interesting protagonist with whom the student can identify
alternative approaches to solving the problem backed up with enough quantitative information to help the student decide what to recommend
a thorough, well-written teaching note that gives instructors confidence as they prepare for class.”

~ John A Quelch