Events: terms and conditions

Definitions

In these open event terms and conditions (‘Conditions’) references to ‘we’, ‘us’, ‘our’ or ‘The Case Centre’ shall mean The Case Centre Limited (company number 01129396) whose registered office is at, Cranfield University, Wharley End, Beds MK43 0JR UK, and references to ‘you’ ‘yours’ and ‘the delegate’ shall mean the individual who has made a booking with us to attend one of our open events (including both ‘in person’ and ‘online’ forums, training sessions, webinars, and workshops).  

Conditions applicable

These open event terms and conditions (‘Conditions’) govern all bookings relating to our open events (including both ‘in person’ and ‘on-line’ forums, training sessions, webinars, and workshops), to the exclusion of all other terms and conditions including any terms or conditions which you (or any organisation that you work for or are connected with) may purport to apply under any purchase order, confirmation of order or other similar document. Any variations to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by us.

These Conditions do not govern any other contract that may exist between us (e.g. contracts to purchase case studies). For other such contracts please see our standard Terms of Business which can be accessed via clicking on this link.

Attendance at an event is dependent on us confirming available space and accepting your booking.

Fees

All quoted fees for attending events include tuition for the published duration of the event and any material which is made available in respect of that event. For ‘in-person’ events (being events that you physically attend) catering is also included.

Please refer to individual event details for specific fee information. Fees are not subject to VAT.

Forums, training sessions, and workshops

Payment of all invoices relating to fees for forums, training sessions, and workshops must be made within 30 days of receipt of that invoice from us, or 14 days prior to the first day of the event, whichever is the earlier. We shall be entitled to cancel your attendance if payment of all fees is not made by the appropriate time. You will only be treated as having paid such fees when our bank account has been credited with the full amount due. 

Click here to view your payment options. 

Webinars

Payment for webinars must be made in full at the time of booking. Online payment can be made using a credit or debit card, or via PayPal. Your place on the webinar will only be confirmed once payment has been successfully processed.

Your cancellations and/or transfers

Forums, training sessions, and workshops

If you cancel your attendance at a forum, training session, or workshop after we have confirmed your booking, then you will be entitled to a full refund of any fees paid by you in respect of that booking save where cancellation occurs less than 14 days prior to the start of that event. If a confirmed booking is cancelled by you 14 days or less prior to the start of the event the following cancellation charges will be payable by you, and we will be entitled to deduct those cancellation charges from any fees previously paid before the balance of those fees are refunded to you:

• cancellation less than 24 hours before the start of the event, or where you fail to attend the event without giving notice of cancellation): the cancellation charge will be equivalent to 100% of the fees paid or payable
• cancellation between 1 and 7 days before the start of the event: the cancellation charge will be equivalent to 75% of the fees paid or payable
• cancellation between 8 and 14 days before the start of the event: the cancellation charge will be equivalent to 50% of the fees paid or payable.

As an alternative to cancelling your attendance at a forum, training session, or workshop you can nominate another person from the same organisation that you work for or are connected with, to attend in your place. Provided the attendance of that person is not also cancelled, you will not be charged any cancellation fee.

Webinars

Webinar fees are non-refundable. If you are unable to attend a webinar after making payment, we may allow you to transfer your place to a future webinar. To discuss this option, please contact our events team at training@thecasecentre.org.

Our cancellation

Should we be unable to run an event for any reason which is beyond our reasonable control, or where all or any of the intended event tutors/speakers, or members of staff who were assigned to run that event, are not available to run the event for any reason which is beyond our reasonable control, the following will apply:

1. Where all or any of the intended event tutors/speakers, or members of staff who were assigned to run that event, are not available to run the event, we will use reasonable endeavours to find a suitable replacement tutor/speaker and/or replacement staff members to enable the event to go ahead at the scheduled time and date.
2. If it is not possible to find a suitable replacement tutor/speaker and/or staff member to allow the event to go ahead at the scheduled time and date, or if a event has to be cancelled for any other reason beyond our reasonable control, then we will re-schedule the event to an alternative date and time and will inform you of the new date/time as soon as possible. If this new date/time, or the replacement tutor, does not suit you, you will be entitled to cancel your attendance at the event and a full refund of any fees previously paid in respect of that event will be given. We will not however be liable for any other losses that you may suffer e.g. wasted travel or accommodation costs.

Membership incentives

Membership is subject to our separate membership terms and conditions. View this link for details on membership. 

Training sessions and workshops

Delegates from our member organisations are entitled to receive a 10% discount on all open training session and workshop fees. 

Forums and webinars

Membership includes free access to our forums and webinars for all staff at member organisations. Non-members are required to pay a fee to attend both. Occasionally, we run webinars in association with partner organisations - these may be free for all participants, and this will be stated on the individual webinar page.

Care for belongings

We do not provide any security services at ‘in person’ events. Some of the venues that we use for ‘in person’ events are accessible to members of the public and other persons not attending the events. It shall be your responsibility to look after your or their own belongings and we shall have no liability for any belongings which are stolen or damaged whilst you are attending an events. 

Photos and recordings

During our events we may take photos and videos for use on our social media channels and in promotional materials. If you would prefer your image not to be used, please let a member of our Events Team know. 

Online sessions may be recorded for participants. 

Forums, training sessions, and workshops

If recordings are made they will be stored in the online Event Materials Page for your event and can be accessed only by those attending the event and are not to be shared elsewhere. Recordings will no longer be accessible once the Event Materials Page has expired which is 3 months after the event.

Webinars

Webinar recordings will be shared with all registered participants after the session via a secure link. This recording is for the use of registered participants only and must not be shared or distributed elsewhere.

Materials

1. All Intellectual Property Rights in the event materials, course content, photos and videos taken of the event, and the speeches made by tutors/speakers during workshops (collectively referred to herein as the ‘Event Materials’), either belongs to The Case Centre, or The Case Centre has a right to use the Event Materials pursuant to the terms of licences granted by the owner of the same in favour of The Case Centre.  Nothing herein shall be construed as an assignment of any rights in the Event Materials to you, and save to the limited extent expressly set out herein, nothing shall be construed as granting you any right or licence to use or reproduce all or any part of the Event Materials  notwithstanding that  the Event Materials have been (or may have been) adapted, written for or customised, whether in whole or in part, for you.  You may use the Event Materials for your own personal development purposes only and not for any other purpose.

   In this section the expression ‘Intellectual Property Rights’ shall include, without limitation, patents, trademarks, registered designs, applications for any of the foregoing, trade names, business names, copyright, rights in the nature of copyright, and other similar rights, in any part of the world and in addition the copyright in all drawings, plans, specifications, designs and computer software and all know-how and confidential information.

2. You are not authorised to:
   1. copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Event Materials without our prior written permission;
   2. record (video or audio) or relay, by any means, the content of any event;
   3. use the Event Materials (whether the event was given by us or any third party trainer) in the provision of any other course or training;
   4. remove any copyright or other notice from all or any part of the Event Materials including from any Event Materials owned by The Case Centre or which has been licensed for use by The Case Centre;
   5. modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any content or other material forming part of an online version of any event.

Breach by you of all or any of the provisions contained in this section entitled ‘Materials’ shall permit us to immediately terminate your right to attend any of our ‘in person’ or ‘online’ events, or use any materials supplied in conjunction with any event (including access to recordings of events).

3. The tutors/speakers engaged by us to present ‘in person’ or ‘online’ events do so as independent freelancers notwithstanding that some of our tutors/speakers are members of our board of trustees. As such we are not responsible for, nor do we accept any liability for, any views expressed (whether verbally or in writing) by such tutors/speakers including but not limited to any view that attendees may find offensive or discriminatory.

Termination

We shall be entitled to terminate your right to attend any of our ‘in person’ or ‘online’ events, or use any materials supplied in conjunction with any event (including access to recordings of events), with immediate effect if you:

1. fail to pay any fees relating to any such event when due;
2. act in an aggressive, bullying, offensive, threatening, abusive or harassing manner towards any employee of The Case Centre, any teacher or lecturer who is involved in the provision of an event, or any other fellow attendees;
3. intentionally or recklessly damage any property or buildings belong to us or to any third party including but not limited to (i) any of our employees or other attendees at events, (ii) Cranfield University or any of their employees, tenants, students or visitors, or (iii) the organisation hosting an event (if not us) or any of that organisation’s employees, tenants, students or visitors;
4. are intoxicated through alcohol or illegal drugs while attending an ‘in person’ event;
5. commit any criminal offence whilst attending or participating in an event or where the victim is one of our employees or students;
6. are otherwise in breach of these Conditions or any part of the same.

Limitation of liability

Our liability for any breach of these Conditions shall be limited to the fee payable for attending the applicable workshop, save where such limitation on our liability is not permitted under English law. We shall have no liability for any indirect or consequential losses including but not limited to loss of profit or income, damage to goodwill or reputation, and loss of contracts or business opportunities.  

Data protection

In consequence of running events, it will be necessary for you to provide us with various items of personal data relating to you, including full names, date of birth, address, the organisation you work for and your position within that organisation, dietary requirements and allergies, and other such data. We confirm that all such data will at all times be retained and used by us solely in the manner set out in our privacy policy a copy of which can be accessed via the following link  www.thecasecentre.org/privacy.

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