VAT guidelines

Who must pay VAT?

All customers in the UK, and customers in the EC that do not have a VAT number, must pay VAT. Customers outside the EC are exempt from VAT. If you should not pay VAT, but it appears when ordering, please contact us before submitting your order. No amendments or cancellations can be made after an order is received.

What items are subject to VAT?

Items such as videos, CD-ROMS and electronic copies of case studies and journal article reprints are subject to VAT at the standard rate of 20% (increased from 17.5% on 4 January 2011). Printed matter, including books, case studies, teaching notes and journal article reprints, distributed by The Case Centre is exempt from VAT. VAT is also chargeable on the annual membership fee.

From 1 May 2020 the UK government scrapped VAT on e-publications. From this date onwards no VAT will be charged to customers in the UK on electronic copies of cases, articles and book chapters purchased from The Case Centre.

When is VAT charged on handling and shipping costs?

VAT is charged to all eligible customers on the handling and shipping costs for orders consisting only of items subject to VAT.


  • A video shipped on it's own: VAT is charged on the cost of the video and on the handling and shipping
  • A video shipped with printed matter: VAT is charged on the cost of the video, no VAT is charged on the printed matter or handling and shipping
  • Printed matter shipped on it's own: no VAT is charged
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Confused about VAT?

Customer Services Team
If you have any questions about how and why VAT will be applied to your order please contact our friendly Customer Services Team:
+44 (0)1234 756410