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Harvard Medical School Center for Primary Care

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About the Primary Care Systems case collection

The global demands on primary care and health care systems call for innovative approaches to teamwork, culture, financing and technology in order for care delivery to better cultivate patient and physician satisfaction.

While primary care leaders and practices have been chronicled in many venues, readers are limited to learning what these leaders or practices are doing, not how they operate. The Harvard Medical School Center for Primary Care seeks to fill this critical knowledge gap by profiling exemplar practices, systems and models in order to learn how they defy systemic challenges to deliver high performing primary care.

As part of an effort to understand how primary care is delivered, we developed an original research program featuring case studies on high performing and innovative primary care systems.  These case studies aim to create and disseminate knowledge about best practices in primary care, explicate how to best structure primary care delivery and identify how systems have organised themselves to mitigate contemporary challenges including population health management, high cost and poor patient and physician experience. 

The cases in the Primary Care Systems case collection are used to train medical students as well as primary care and inter-professional health staff, practitioners and leaders.

The Center uses our case collection in an HMS elective, Physician as Leader, and in our recurring continuing medical education programs, which cater to a global audience of interdisciplinary health professionals and leaders. 

The cases are also appropriate for public health or management audiences seeking to better understand primary care and its fundamental challenges.

View all items from the Primary Case Systems case collection


About Harvard Medical School Center for Primary Care

At the Harvard Medical School Center for Primary Care, we believe that the future of our health system will be built upon a strong foundation of primary care. This future demands innovation, vision and leadership not only from physicians, but from all members of the primary care team. At the Center, we are strengthening primary care through education, innovation, research and systems transformation.

Our mission has never been more critical given the emerging primary care crisis, characterised by workforce shortages and inadequate access to primary care for over sixty million Americans. By creating new approaches to care and training physicians and health care leaders, we strive to discover new opportunities for delivering outstanding primary care.


Erin E. Sullivan (PhD)
Harvard Medical School, Center for Primary Care Collection Co-ordinator
t 00 1 617-432-2358
Harvard Medical School, Center for Primary, 10 Shattuck Street
Boston, MA 02115

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