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Managers’ Perceptions of the Role of IT in Organisational Change

by Mahmoud. M. Watad and Cesar Perez-Alvarez
published by Allied Business Academies (2006) in Academy of Information and Management Sciences Journal
Ref AIMSJ09-10

TManagers’ Perceptions of the Role of IT in Organisational ChangeSenior managers in public service organisations should be more involved in the introduction of new IT systems, argue the authors of this article. Their extensive, long-term research reveals the different IT priorities middle and senior managers have and why a more strategic partnership approach would be beneficial

Middle managers seek incremental rather than revolutionary change, concentrating, for example, on solving immediate problems, and reducing costs and timescales. In addition, IT initiatives are spearheaded by middle managers who are more inclined to adopt IT that will support their roles rather than advance the strategy of their organisations.

The authors conclude that a partnership of mutual understanding between the two levels of management will help to transform a pragmatic IT environment into a new strategic one that will promote substantial organisational change.

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About the authors

Mahmoud M. Watad is a professor at the William Patterson University of New Jersey, US, specialising in knowledge management, telework and virtual organisation, and the adoption and diffusion of information systems and technologies.

Cesar Perez-Alvarez is an associate professor at the William Patterson University of New Jersey, US. His main research interests include how cultural differences affect IT adoption with an emphasis on computer-mediated communications.

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