Instant Messenger Communication in a Multinational Corporation

by Stephen Hunt
published in Academy of Information and Management Sciences Journal, Volume 12, Number 2, 2009
Ref AIMSJ12-05
 

TManagers’ Perceptions of the Role of IT in Organisational ChangeManagers cannot ignore the growth of instant messaging, argues the author of this research-based article. The purpose of the research, carried out via employee interviewees, surveys and direct observation, was to identify the strengths and weaknesses of instant messaging, and the way employees use it to support their day-to-day operations.

The most significant findings of the research related to worldwide business communications: instant messaging can significantly reduce the traditionally high costs of interaction between international locations and also make communications more efficient. The article also notes that billions of dollars in commodities, stocks, bonds and commercial goods are traded every day using instant messaging technology. Overall, the productivity and cost reduction benefits of instant messaging far outweigh the potential negatives to businesses.

The article includes a clear list of do’s and don’ts for using instant messaging, including the need to take into account important factors such as potential legal liabilities and the need for a clear instant messaging policy.

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About the authors

Stephen Hunt is Clean Products Scheduler at Phillips 66, Houston, US, an energy company listed on the New York Stock Exchange. His previous roles include Financial Analyst at the Houston-based oil trading company, Mabanaft.

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