The Case Centre’s top 40 bestselling cases

Thirteenth place - Shouldice Hospital Ltd.
The case
Case: Wolfgang Keller at Konigsbrau-Hellas AE (A) Wolfgang Keller at Konigsbrau-Hellas AE (A)
Authors: John J. Gabarro, Colleen Kaftan, Alison Comings, and Jennifer M. Seusse
Institution: Harvard Business School
Ref: 9-498-045
Date published: 1997

Wolfgang Keller, manager of the Ukrainian subsidiary of a German beer company, faced a managerial dilemma. His subordinate, Dmitri Brodsky, a talented and experienced commercial director, was not meeting his goals and often required considerable assistance from Keller. Furthermore, Brodsky's style was causing conflict with clients, other staff, and with Keller himself. Keller had to decide what to do with this difficult employee in a rapidly changing industry. 

The authors

John J. Gabarro is Baker Foundation Professor in Organisational Behaviour at Harvard Business School.

Colleen Kaftan, Alison Comings, and Jennifer M. Seusse were Research Associates.

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