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Case
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Reference no. 9-602-096
Prize winner
Compact case
Published by:
Harvard Business Publishing (2001)
Version:
24 October 2017
Length:
5 pages
Data source:
Field research
Abstract:
Used as part of the third module of a course on Managing Service Operations, which addresses how managers can inform their decisions with customer data. Provides a retailing context in which employee retention strategies are explored through analyzing detailed store-level data.
Settings:
United States, Retail trade, 2000-2001, USD84,767,816 revenues, 800 employees
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