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Case
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Reference no. 9-491-082
Prize winner
Published by:
Harvard Business Publishing (1991)
Version:
10 February 1992
Length:
18 pages
Data source:
Field research
Abstract:
1990 Business Week named Appex Corporation the fastest growing high-technology company in the United States. Appex provided management information systems and intercarrier network services to cellular telephone companies. During its rapid growth, the company went through several structural changes. At first, there was essentially no structure and no control systems. The atmosphere at Appex eventually became chaotic. As the new CEO, Shikhar Ghosh realized that Appex needed some structure and bureaucracy. Once control was established, he reasoned, he could begin to break down the structure. Much of the structural change he implemented had advantages and disadvantages in terms of company culture and productivity. In 1991, Appex was acquired by EDS. Appex's challenge now was to work out its own structure in the context of its role as a division of a large, bureaucratic organization.
Settings:
Massachusetts, 1991, 172 employees
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