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Published by:
Stanford Business School (1999)
April 1999
28 pages
Data source:
Field research


PSS World Medical has grown rapidly since its founding in 1983, largely by acquisitions. It has recently had some trouble digesting a large acquisition, and its stock price is quite depressed. The CEO and his senior management team confront the question of whether the strong culture organization they have built, and the practices they are using to manage the company, will stand it in good stead at its larger size and facing the current challenges. Also, the senior management team is wondering why Wall Street doesn't fully appreciate what the company has accomplished and its management strengths.


Human resource management (HRM); Organizational behavior; Corporate culture; Service management; Personnel policies; Management philosophy
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