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R Raman (Symbiosis Centre for Information Technology (SCIT)); Dhanya Pramod (Symbiosis Centre for Information Technology (SCIT)); S Vijayakumar Bharathi (Symbiosis Centre for Information Technology (SCIT)); Muazzam Khan (Symbiosis Centre for Information Technology (SCIT)); Apoorva Kulkarni (Symbiosis Centre for Information Technology (SCIT))
Published in:
17 pages
Data source:
Field research
The case explains the information technology system implementation of Joshi’s Kohinoor Technical Institute (JKTI) a business division of the Kohinoor Group based out of Mumbai. The case discusses in depth how JKTI went ahead implementing an off-the-shelf educational ERP system and the issues and challenges in aligning the usage of ERP to its business goals. The case also emphasises the need for a well-thought out and strategically focussed IT strategy. The crux of the case is about how JKTI though reactively, reconciled the prospects and consequences of the ERP implementation and, planned for a complete turnaround. The turnaround talks about the termination of the existing off-the-shelf ERP product and developing an all new fully customised ERP solution. The case is intended to provide practical insights into the IT implementation issues from a business viewpoint and also the whys of strategic thinking about IT in business. It also highlights the divergence in the clients’ expectations and the project outcomes.
Learning objectives:
1. To identify and explain the decisions pertaining to the alignment of business strategy with the IT strategy of the company. 2. To identify and explain the reasons that can lead to a mismatch between client’s expectation and project deliverables. 3. To understand the impact of IT strategy in changing business paradigm. 4. To bridge the gap between the theoretical perspective and practical perspective in implementation of IT projects and its outcomes in a business. 5. To understand the implementation of an off-the-shelf product and the subsequent issues relating to customisation, training and support.
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