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R Raman (Symbiosis Centre for Information Technology (SCIT)); Dhanya Pramod (Symbiosis Centre for Information Technology (SCIT)); S Vijayakumar Bharathi (Symbiosis Centre for Information Technology (SCIT)); Muazzam Khan (Symbiosis Centre for Information Technology (SCIT)); Apoorva Kulkarni (Symbiosis Centre for Information Technology (SCIT))
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17 pages
Data source:
Field research


The case explains the information technology system implementation of Joshi’s Kohinoor Technical Institute (JKTI) a business division of the Kohinoor Group based out of Mumbai. The case discusses in depth how JKTI went ahead implementing an off-the-shelf educational ERP system and the issues and challenges in aligning the usage of ERP to its business goals. The case also emphasises the need for a well-thought out and strategically focussed IT strategy. The crux of the case is about how JKTI though reactively, reconciled the prospects and consequences of the ERP implementation and, planned for a complete turnaround. The turnaround talks about the termination of the existing off-the-shelf ERP product and developing an all new fully customised ERP solution. The case is intended to provide practical insights into the IT implementation issues from a business viewpoint and also the whys of strategic thinking about IT in business. It also highlights the divergence in the clients’ expectations and the project outcomes.


ERP (enterprise resource planning); IT strategy; Business strategy; Project decision-making
1,200 employees
Other setting(s):
June to December 2010

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