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S Vijayakumar Bharathi (Symbiosis Centre for Information Technology (SCIT)); Abhishek Sawhney (Symbiosis Centre for Information Technology (SCIT)); Shankar Kalyana Sundaram (Wipro Technologies)
Published in:
14 pages
Data source:
Field research


This case study illustrates the use of knowledge portal (KNet) at the SAP Practice Unit of Wipro Technologies Limited, Bangalore, India as a gateway for employees to seek and contribute knowledge. It brings out challenges faced in percolating the knowledge sharing culture through the knowledge portal and the initiatives attempted to overcome the challenges. The case study comprises three phases starting with the identification of difficulties, validating the current knowledge management strategy from the perspectives of ''codification'' and ''personalisation'' and finally campaigning to spread the awareness of enterprise application services (EAS) knowledge bank (KB). The case explains the knowledge-machinery within the company which is a synchronisation of people, processes and technology aimed through the knowledge portal. The seeking and contributing cycle (K-SC cycle) brings out the relationship between the two approaches of personalisation and codification which were used for validating the current knowledge management strategy of the organisation. This case is intended to provide students with some practical inputs in understanding the significance of seeking and contributing knowledge using intranet portals such as KNet. We are sure that such an understanding would be crucial for developing a knowledge sharing culture in today''s organisations.


Knowledge portal (KNet); Enterprise Applications Services (EAS) Knowledge Bank (KB); Personalisation; Codification; Seeking and contributing cycle (K-SC cycle)
Large scale
Other setting(s):
June 2007 to March 2008

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