Product details

Share this page:
Please find below the full details of the product you clicked a link to view.
Published by:
IBS Center for Management Research (2018)
19 pages
Data source:
Published sources


The case discusses the global food processing giant Nestle's problems relating to modern slavery in its cocoa supply chain. The company faced allegations of using child labor in its cocoa supply chain in Ivory Coast and was also accused of failing to disclose this to customers at the point of sale. Some critics argued that Nestle was not doing enough and was not being transparent enough in its efforts to eliminate child labor within its global cocoa supply chain. However, in a rare disclosure, Nestle reported in 2015 that it had uncovered forced labor in its seafood supply chain in Thailand. Magdi Batato (Batato) Executive Vice President and Head of Operations at Nestle said that the company was committed to preventing and eliminating child labor in its supply chain. Analysts wondered whether Nestle's admission of slavery was honest or was just an attempt to fend off child labor allegations in other parts of its business and bring consumers onside. The case explores how modern slavery is a complex supply chain issue for Nestle and why it needs to be addressed. Though Nestle had implemented an action plan to combat slavery within its supply chain, the obnoxious practice still permeated West African cocoa farms, and was in fact on the rise. Nestle had tried to maintain ethical and environmental standards within its supply chain but how well these initiatives matched up to the challenges of modern slavery was still questioned by its critics. According to them child labor in Nestle's cocoa supply chain was a complex issue and gathering reliable evidence about what was happening on the ground would not only be vital, but also challenging for Batato. Given its global scale and influence, can Nestle play a crucial role in eliminating slavery from the global cocoa supply chain? Can Batato lead the company's ongoing commitment to tackle slavery? Can its commitment go far enough to enact change and put an end to modern slavery in the global cocoa industry? How?


Modern slavery; Theoretical framework of modern slavery; Modern slavery and corporate social responsibility; Human rights as a management issue; Human rights and sustainability; Businesses as human rights advocates; Carroll's pyramid of CSR; Stakeholder maps; Corporate sustainability driver model; Managing change; Ethical supply chain; Supply chain mapping; Supply chain audit; Traceability
Very large
Other setting(s):

Access this item
View our pricing guide
or to see prices.

Awards, prizes & competitions

2018 - EFMD Case Writing Competition - category winner
2018 - oikos Case Writing Competition - first prize winner

Reviews & usage