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Published by:
MIT Sloan's LearningEdge (2017)
24 April 2017
21 pages
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In late 2004, Walt Bernstein, the director of production control for Toyota Motor Manufacturing’s Macon, Georgia operation, was notably frustrated with the plant manager for ChassisCo, a Toyota supplier. There were quality and conformance issues with the rear suspension cradle that ChassisCo was manufacturing for Toyota’s new Suprima crossover. ChassisCo had made a number of operational improvements since production started 14 months earlier, but problems continued to surface. Bernstein, an expert in Toyota’s production principles, needed to figure out what to do. This case is part of the MIT Sloan free case collection (visit for more information on the collection).


Operations management; Operations strategy

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