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Joy Jones (Stockton University)
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7 pages
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Although the American media often portray law enforcement officers as cold and unfeeling, the story from the officer’s perspective is often untold. Media often portray the image that police exit critical incidents unaffected and unscathed. However, police officers are exposed to emotionally and cognitively demanding and potentially traumatic interactions on a daily basis, and officers often suffer traumatic and lasting consequences as a result of critical incidents. Preparation and training on intervention and team management has become increasingly more important for police departments around the world. This case study describes, examines, and analyzes a law enforcement officer's involvement in a shooting and exposes the impact of training, coordination, and communication in all phases of a traumatic event. This case will allow students to investigate this contemporary issue within a real-context through field interviews with an officer involved in a shooting, excerpts from therapy transcripts, and media reports.


Ethics and social responsibility; Critical incidents; Communication and organizations; Communication effectiveness for managers; Communication in crisis times; Training; Media; Public relations; Policing; Policing and law enforcement; Post Traumatic Stress Disorder; Community Wellness; Crisis management; Journalism and media; Communication and the channels of communication
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