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Published by:
London Business School (2018)
June 2018
20 pages
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When Satya Nadella took over as CEO in 2014, the Microsoft he inherited was fading toward irrelevance, plagued by internal fights and inertia. Earlier that year, Nadella's wife, Anu, had given him a best-selling book by Stanford psychologist, Carol Dweck, entitled Mindset: The New Psychology of Success, suspecting it might give Nadella some ideas for Microsoft. Nadella adapted the idea to encourage employees to shift from Microsoft's historical 'know-it-all' bent to embrace a 'learn-it-all' curiosity. The case study provides background on Nadella's challenges and situation, and how Nadella and his team executed their culture change effort


Leadership; Organisational behaviour; Strategy; General management; Diversity in organisations; Leading change; Organisational design
USD7 billion
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