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Published by:
Babson College (2018)
August 2018
Revision date:
32 pages
Data source:
Field research


Part of the Babson Entrepreneurial Leader Collection. This case focuses on Hilton's corporate response to the global problem of human trafficking in the hospitality industry. It outlines Hilton's responses to date and discusses the company's human rights policies and forward-looking anti-trafficking initiatives. These include matters such as revising Hilton's internal code of conduct and related policies and procedures, training employees to detect and report trafficking activities, collaborating with anti-trafficking NGOs and civil society organizations, and developing means to enhance scrutiny of partners, vendors, and suppliers. The case ends with the protagonist, Hilton's vice president of corporate responsibility, considering a variety of potential decisions and next steps to implement them.


Human rights; Human trafficking; Global business; International business; Business Law; Civil society; Crisis management; Company reputation; Corporate reputation; Branding; Brand; Risk management; Legal compliance; CSR; Corporate social responsibility

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