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New product
Subject category: Marketing
Published by:
Harvard Business Publishing (2021)
Version:
3 May 2021
Revision date:
10-May-2021
Length:
8 pages
Data source:
Published sources

Abstract

This case introduces a new Amazon program that has consumers upload their receipts from transactions outside of Amazon, in exchange for money. Through the discussion, the case aims to explore issues in customers' privacy in the digital age, the value of customers' own data, and the change in regulations aimed to protect consumers that move companies from using third party data to first party data. In addition, the case offers an opportunity to discuss the power dynamics of online giants such as Amazon, Google, and Facebook.

Topics

Analytics; Business ethics; Customer relationship management; Data management; Market research; Marketing communications; Marketing management; Computer security
Location:
Size:
< 50 million; Fortune 500
Other setting(s):
2020

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