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Reference no. 498-009-1
Compact case
Published by:
Lagos Business School (1998)
July 2012
Revision date:
5 pages
Data source:
Field research


This is the second of a three-case series. The main teaching objective of the series is to enable participants to achieve a good understanding of the requirements of team building and teamwork. The case presents the management team of the Nigerian operation of a global pharmaceutical company at a time of crisis. Part (I) focuses on the team development cycle, team diagnosis and team maintenance/leadership. Part (II) examines a problem solving approach to team conflict and a team building event based on feedback. Part (III) can be simply handed out at the end of the class on Part (II), or can be used as background material for a discussion on team versus individual rewards.


Team building; Team building events; Handling conflict; Team leadership; Communication, feedback
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