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Case
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Reference no. 9-693-019
Prize winner
Authors:
Published by:
Harvard Business Publishing (1992)
Version:
5 September 1995
Length:
22 pages
Data source:
Field research

Abstract

On May 1, 1992, Doug Friesen, manager of assembly for Toyota's Georgetown, Kentucky, plant, faces a problem with the seats installed in the plant's sole product-Camrys. A growing number of cars are sitting offline with defective seats or are missing them entirely. This situation is one of several causes of recent overtime, yet neither the reason for the problem nor a solution is readily apparent. As the plant is an exemplar of Toyota's famed production system (TPS), Friesen is determined that, if possible, the situation will be resolved using TPS principles and tools. Students are asked to suggest what action(s) Friesen should take and to analyze whether Georgetown's current handling of the seat problem fits within the TPS philosophy.

Topics

International operations; Process analysis; Quality control; Production controls; Suppliers; Production; Manufacturing

Setting

The events covered by this item took place in 1992.

Geographical setting

Region:
Americas
Country:
United States
Location:
Kentucky

Featured company

Company name:
Toyota
Employees:
1001-5000
Turnover:
USD 1-5 billion
Industry:
Automotive

Featured protagonist

  • Doug Friesen (male), Manger of assembly