Product details

Share this page:
Please find below the full details of the product you clicked a link to view.
Shaila Kagal (Symbiosis Centre for Information Technology (SCIT))
Published in:
4 pages
Data source:
Generalised experience


This case presents a classic business situation about customer service where an IT solution is seen as a remedy to gain business advantage. The CIO (chief information officer) is therefore a central driver who is besieged with varying views and demands of business heads, who has the sole responsibility to identify the right business problem and design a solution so that it would make a positive impact on the emerging business situation. This case can be used in teaching prioritisation of business problems to be addressed in an IT solution, and also to hone an IT solution to provide desired advantages for the identified business objectives.


IT solutions; On-line reservations; CSF (critical success factor); Customer; Service; Computerisation; Customer requirements; Traffic load

Access this item
View our pricing guide
or to see prices.

Reviews & usage