Format of PDF files to be uploaded

All PDF files that are uploaded to an online case submission (see which products should be uploaded as PDFs) must be unlocked (with no Adobe Acrobat security settings applied). Any exhibits or appendices must be included in the same PDF as the main product.

Required format

Example page formatAs explained in our submission requirements PDF files must be in the following format.

Size and orientation

  • A4 size only (no A3, US letter or custom sized pages).
  • All pages must be portrait (no landscape pages).

Margins

  • The left and right margins on every page must be at least 2.9cm to allow space for the information that we include in these margins on all items ordered or downloaded from our website.
  • A top margin of at least 2.7cm must be left on all pages to allow for our reference number.
  • A bottom margin of at least 2.7cm must be left on the first page to allow for our distribution footer.

Having problems uploading a PDF?

When you're uploading a PDF to your online case submission we check to make sure that the pages are all A4 size and portrait orientation. If any pages in your PDF don't meet these requirements you'll see a message on-screen telling you which pages need attention before you can upload them.

Fixing incorrectly sized pages

  • go back to the original file (Word, Excel etc.) from which you created the PDF
  • check the page setup for the page that we have told you needs attention
  • ensure that it is set to A4 size and portrait orientation
  • recreate the PDF file and upload it to your online case submission.

Fixing incorrectly orientated pages

If you’re using Adobe Acrobat Professional (full version, not free Reader):

  • open your PDF
  • go to the page that we have told you needs attention
  • in the ‘Document’ menu select ‘Rotate pages’ and rotate the page so that it is portrait
  • save the PDF and upload it to your online case submission.

If you don’t have Adobe Acrobat Professional:

  • go back to the original file (Word, Excel etc.) from which you created the PDF
  • check the page setup for the page that we have told you needs attention
  • ensure that it is set to A4 portrait
  • recreate the PDF file and upload it to your online case submission. 

Fixing a media or crop box that exceeds the page size

This problem can occur if the original file that you used to create your PDF was set up in software that allows text and images boxes to exceed the page area (e.g. Quark, Adobe InDesign, Microsoft Publisher).
  • go back to the original file from which you created the PDF
  • make sure that the media and crop boxes are set to match the page size
  • ensure that the page is set to A4 size and portrait orientation
  • recreate the PDF file and upload it to your online case submission.

Still having problems uploading?

Our Content Acquisition Management Team are very experienced at dealing with PDFs. If you think you've fixed the problems with your PDF but still can't upload it please contact the team for help. Make sure you have your problem PDF and submission id number ready.

Back to online case submissions

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