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Published by:
Asian Business Case Centre (2015)
Version:
2 June 2015
Length:
18 pages
Data source:
Field research

Abstract

This case chronicled the digital transformation of DBS Bank in seeking regional growth amidst a new digital era in the Asian banking industry. Led by its CEO, DBS invested heavily in technology and undertook radical changes to 'rewire' the entire enterprise for digital innovation. Key thrusts of its digital transformation strategy involved the revamp of its Technology and Operations organisation, the development of scalable digital platforms, the leverage on technology to redesign the customer experience, and the internal incubation and external partnering in seeking new digital innovation. However, questions remain whether DBS has done enough to put digital at the heart of banking? What should be the next steps in their digital strategy? Where should the bank direct its technology investment dollars? How can DBS systematically assess the opportunities and threats of digital disruption in the banking industry and devise a set of possible strategic responses? How can DBS stay at the forefront of digital innovation to become the Asian Bank of Choice for the New Asia?

Topics

Development of digital strategy; Digital transformation; Fostering digital innovation; Digital disruptions in the banking industry

Setting

The events covered by this item took place in 2010-2015.

Geographical setting

Region:
Asia
Country:
Singapore

Featured company

Company name:
DBS Bank
Industry:
Financial services

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