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Technical note
-
Reference no. UVA-OM-1543
Authors:
Published by:
Darden Business Publishing (2016)
Version:
6 January 2016
Revision date:
24-Apr-2017
Length:
3 pages
Data source:
Published sources

Abstract

This note offers a brief overview of two techniques used in continual improvement programs: fishbone (Ishikawa) diagrams and Pareto charts.

Topics

Quality improvement; Lean; Manufacturing; Service; Operations; Process analysis; Quality management & improvement; Service management; Operations management

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