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Published by:
Ivey Publishing (2019)
Version:
2019-04-05
Revision date:
14-May-2019
Length:
11 pages
Data source:
Field research

Abstract

In 2014, an entrepreneur in Cape Town, South Africa, started SweepSouth with her husband. Their mission was to enable dignified home cleaning work for the most vulnerable blue-collar workers, and they offered several services to empower them. When the company struggled to meet the demand for domestic services over the December holiday period, the founders realized the extent of the market's need to connect domestic workers with potential clients. Given the entrepreneur's business acumen and her husband's skills and experience in software development, they created a digital platform that was often labelled the 'Uber' of domestic services. SweepSouth employed 40 staff members and had 8,000 contractors (referred to as 'SweepStars') on the company's platform. In 2018, the two founders wanted to scale up the business for greater social impact and had to choose among expanding the business to other African countries, expanding the service offering to office spaces, or remaining focused on serving the home and adding new services such as gardening and plumbing.

Topics

Leadership; Entrepreneurship; Female leadership; Scaling; Diversification; Organizational behaviour/leadership; International
Location:
Industry:
Size:
Small
Other setting(s):
2018

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Awards, prizes & competitions

2019 - EFMD Case Writing Competition - category winner

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