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Technical note
Reference no. NT28-01-019
Spanish language
Published by:
Tecnologico de Monterrey (2007)
10 January 2007
3 pages
Data source:
Published sources


This note is to accompany the case ''C28-01-019''. The abstract of the case is as follows: This case deals with a problem Laura Lozano, Head Manager at Zapatisima SA de CV, a catalog sales company with distribution centers in twenty states, faced when she was made aware that on three occasions the shipments were incomplete. Laura had to review exhaustively the sales processes and inventories to find that the company was being robbed from within.


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