Spanish language
Subject category:
Production and Operations Management
Published by:
Harvard Business Publishing
Version: 30 January 1997
Revision date: 03-May-2019
Length: 15 pages
Data source: Field research
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Abstract
This is a Spanish version. Deals with performance assessment and improvement of a service operation in the insurance industry, a market that is highly sensitive to response time. Two branch offices in direct competition are described, and the impact of response time on performance is suggested. Management choices that impact response time are explored and the poorer performer of the two branches must decide how to respond.
Subject category:
Production and Operations Management
Published by:
Harvard Business Publishing
Version: 6 September 1995
Length: 12 pages
Data source: Field research
Subject category:
Production and Operations Management
Published by:
Harvard Business Publishing
Version: 30 January 1997
Length: 14 pages
Data source: Field research
About
Abstract
This is a Spanish version. Deals with performance assessment and improvement of a service operation in the insurance industry, a market that is highly sensitive to response time. Two branch offices in direct competition are described, and the impact of response time on performance is suggested. Management choices that impact response time are explored and the poorer performer of the two branches must decide how to respond.
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Subject category:
Production and Operations Management
Published by:
Harvard Business Publishing
Version: 6 September 1995
Length: 12 pages
Data source: Field research
Subject category:
Production and Operations Management
Published by:
Harvard Business Publishing
Version: 30 January 1997
Length: 14 pages
Data source: Field research