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This is part of a case series. Soon after joining People’s Grocery, Canada’s largest grocery and health products retailer, as vice president of Enterprise Technology Services, Peter Trawling had been faced with an important decision. His boss, corporate CIO Fawad Rahim, had told him in no uncertain terms to reduce costs, and further suggested that the contract for in-store technologies would be a good place to begin. However, while researching the company’s IT management practices, Trawling uncovered some major issues that were likely to stand in the way of any comprehensive change. He only had a passing familiarity with the myriad of outsourcing contracts and relationships the firm had put in place over the years. His main focus thus far had been on strengthening the management team within the Enterprise Technical Services area, something that was sorely needed. Now, he needed to rethink his priorities. Rahim had been very clear – they were under the gun and needed to show results, fast.