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Case
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Reference no. 9-611-P08
Portuguese language
Published by: Harvard Business Publishing
Originally published in: 2012
Version: 16 June 2006
Revision date: 03-May-2019
Length: 13 pages
Data source: Field research

Abstract

This is a Portuguese version. The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The administrator of the clinic must appraise the new system and decide what further changes to make.
Location:
Size:
USD2 million budget
Other setting(s):
1980

About

Abstract

This is a Portuguese version. The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The administrator of the clinic must appraise the new system and decide what further changes to make.

Settings

Location:
Size:
USD2 million budget
Other setting(s):
1980

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