Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Published by: MIT Sloan School of Management
Published in: "MIT Sloan Management Review", 2011
Length: 9 pages
Topics: Leadership

Abstract

Catastrophic events, such as earthquakes, financial storms or mine collapses, can be divided into three phases, each calling for distinct forms of preparation or response. In this article, the authors look at the collapse of a mine in Chile in 2010 and the successful rescue of the trapped miners 69 days later to draw leadership lessons for decision making during a crisis. Following the decisions of Laurence Golborne, Chile’s Minister of Mining, was made easier by the intense media focus on this event. His management of the miners’ rescue was closely followed by people around the world. In addition to using news coverage of the rescue, the authors interviewed the key members of the top team, including top government officials, the manager of the El Teniente mine and the chief engineer on the site. Building on their previous work on leadership, the authors found 12 leadership principles that emerged from Golborne’s actions. These are applicable to managers facing any kind of unprecedented crisis, one with which they have no prior experience. These include taking charge if you are best positioned to make a difference; assembling essential experts on your top team, but keeping the numbers small; delegating decisions beyond your expertise but retaining oversight of them; and being transparent about potential outcomes to sustain stakeholder support.

About

Abstract

Catastrophic events, such as earthquakes, financial storms or mine collapses, can be divided into three phases, each calling for distinct forms of preparation or response. In this article, the authors look at the collapse of a mine in Chile in 2010 and the successful rescue of the trapped miners 69 days later to draw leadership lessons for decision making during a crisis. Following the decisions of Laurence Golborne, Chile’s Minister of Mining, was made easier by the intense media focus on this event. His management of the miners’ rescue was closely followed by people around the world. In addition to using news coverage of the rescue, the authors interviewed the key members of the top team, including top government officials, the manager of the El Teniente mine and the chief engineer on the site. Building on their previous work on leadership, the authors found 12 leadership principles that emerged from Golborne’s actions. These are applicable to managers facing any kind of unprecedented crisis, one with which they have no prior experience. These include taking charge if you are best positioned to make a difference; assembling essential experts on your top team, but keeping the numbers small; delegating decisions beyond your expertise but retaining oversight of them; and being transparent about potential outcomes to sustain stakeholder support.

Related