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Case
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Reference no. 711-055-1
Published by: Lagos Business School
Originally published in: 2011
Version: March 10, 2016
Length: 8 pages
Data source: Generalised experience

Abstract

This case was written for use in business ethics sessions on the topic of the responsibilities of a business firm towards its customers. The case’s main objective is to help participants see that every firm has a responsibility to provide their customers a product or service that will actually make them better off. This case provides a vivid example of a product that can harm a significant number of people who use it. The case also provides an opportunity to discuss some of the main reasons which are often advanced to justify supplying a harmful product such as 'the customers demand it,' 'it is up to the customers,' 'it is up to somebody else' (in this case, parents), 'it is not illegal' etc. The case can also be used to discuss the responsibilities of business firms in handling products and services which may be (relatively) harmless for some people, but more seriously harmful for others.
Location:
Industry:
Other setting(s):
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About

Abstract

This case was written for use in business ethics sessions on the topic of the responsibilities of a business firm towards its customers. The case’s main objective is to help participants see that every firm has a responsibility to provide their customers a product or service that will actually make them better off. This case provides a vivid example of a product that can harm a significant number of people who use it. The case also provides an opportunity to discuss some of the main reasons which are often advanced to justify supplying a harmful product such as 'the customers demand it,' 'it is up to the customers,' 'it is up to somebody else' (in this case, parents), 'it is not illegal' etc. The case can also be used to discuss the responsibilities of business firms in handling products and services which may be (relatively) harmless for some people, but more seriously harmful for others.

Settings

Location:
Industry:
Other setting(s):
Present

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