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Abstract

This case, which focuses on the local and global implications of poor management in a hospital pharmacy setting provides insight into the utility of proper management techniques in the healthcare system to enhance patient safety. Real life medication errors that have occurred in a hospital are included to further stress the importance of proper management, organization, and personnel unity and cooperation that are necessary to prevent both employee dissatisfaction and patient emergencies. Discussion of this case will allow students to understand and diagnose the local and global problems in the pharmacy workplace environment, create goals to help reduce medication errors, and develop specific solutions to these problems using management theories and techniques. The primary subject matter of this case is concerning the managerial and personnel issues in a hospital pharmacy. Focus is on the implications of mismanagement leading to localized medication errors, dissatisfied employees and a global endangerment of patient wellbeing. The case also provides insight into the behind-the-scenes of a hospital pharmacy atmosphere. Secondary subject matter includes issues of organization and cooperation of the work force that increase the problems in the hospital. The case can be used to assist in specifically improving and understanding the function of management in a regulated healthcare setting or to generally illustrate the importance of proper leadership and organization to prevent local and global issues in the workplace. This case has a difficulty level of two to three. The case is designed to be taught in two class hour(s), requiring three hours of preparation.
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Abstract

This case, which focuses on the local and global implications of poor management in a hospital pharmacy setting provides insight into the utility of proper management techniques in the healthcare system to enhance patient safety. Real life medication errors that have occurred in a hospital are included to further stress the importance of proper management, organization, and personnel unity and cooperation that are necessary to prevent both employee dissatisfaction and patient emergencies. Discussion of this case will allow students to understand and diagnose the local and global problems in the pharmacy workplace environment, create goals to help reduce medication errors, and develop specific solutions to these problems using management theories and techniques. The primary subject matter of this case is concerning the managerial and personnel issues in a hospital pharmacy. Focus is on the implications of mismanagement leading to localized medication errors, dissatisfied employees and a global endangerment of patient wellbeing. The case also provides insight into the behind-the-scenes of a hospital pharmacy atmosphere. Secondary subject matter includes issues of organization and cooperation of the work force that increase the problems in the hospital. The case can be used to assist in specifically improving and understanding the function of management in a regulated healthcare setting or to generally illustrate the importance of proper leadership and organization to prevent local and global issues in the workplace. This case has a difficulty level of two to three. The case is designed to be taught in two class hour(s), requiring three hours of preparation.

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