Michael Lester at Lachlan Consulting

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Compact case

Case

Reference no. 9-412-041

Subject category: Human Resource Management / Organisational Behaviour

Authors: Anthony (Tony) J Mayo; Joshua D Margolis

Published by: Harvard Business Publishing

Originally published in: 2011

Version: 5 November 2012

Revision date: 30-Nov-2012

Length: 2 pages

Data source: Generalised experience

Topics: Organizational behavior; Managing professionals; Interpersonal communications; Interpersonal relations; Coaching; Leadership; Difficult conversations; Conflict

Share a link: https://casecent.re/p/105118

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Abstract

Michael Lester, a consultant with Lachlan, was frustrated by his client's unwillingness to provide key data for an important presentation. Lester must decide how best to confront Nadine Robert, his client, knowing that his personal success and the reputation of his consulting firm hinge on his ability to build and sustain a strong relationship. How firm should he be with the client? What type of feedback would help this situation?

Industry:

Consulting services

Other setting(s):

2011