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Published by: Harvard Business Publishing
Published in: "Balanced Scorecard Report", 2011

Abstract

No organization can successfully execute strategy without the right people, processes, and technology (and information) capabilities. Yet, surprisingly, many organizations lack a clear idea of what capabilities are required and where the deficiencies are. The approach described in this article, which builds on Kaplan and Norton's concept of human capital and IT readiness reporting, provides a road map for organizations to follow to identify and assess capability gaps and puts in place a management process to close these gaps.

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Abstract

No organization can successfully execute strategy without the right people, processes, and technology (and information) capabilities. Yet, surprisingly, many organizations lack a clear idea of what capabilities are required and where the deficiencies are. The approach described in this article, which builds on Kaplan and Norton's concept of human capital and IT readiness reporting, provides a road map for organizations to follow to identify and assess capability gaps and puts in place a management process to close these gaps.

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