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Compact case
Case
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Reference no. 411-095-1
Authors: Carrie Blair (College of Charleston); Carmen Paz-Aparicio (Universidad Carlos III de Madrid); Sally Burnett (General Customers - Rest of World)
Published in: 2011

Abstract

The case presents a problem not unique to a volunteer co-ordinator. That is, the volunteer co-ordinator recognizes that she does not always have a good feel for what the organizations in her community need in order to fulfil their goals. At the same time, Sally worries that if the volunteers are not matched with experiences that meet their interests and skills, they will not be interested in volunteering again. The case asks students to apply theories of motivation and leadership to the management of volunteers and volunteer agencies. It also asks students to consider the types of power necessary when managing volunteers. The case is appropriate for use with an undergraduate population, especially those enrolled in intermediate management classes. It could also be used as a discussion tool with introduction to management classes or graduate-level classes. It also represents an excellent way to introduce a discussion of service learning and not-for-profit management.
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Abstract

The case presents a problem not unique to a volunteer co-ordinator. That is, the volunteer co-ordinator recognizes that she does not always have a good feel for what the organizations in her community need in order to fulfil their goals. At the same time, Sally worries that if the volunteers are not matched with experiences that meet their interests and skills, they will not be interested in volunteering again. The case asks students to apply theories of motivation and leadership to the management of volunteers and volunteer agencies. It also asks students to consider the types of power necessary when managing volunteers. The case is appropriate for use with an undergraduate population, especially those enrolled in intermediate management classes. It could also be used as a discussion tool with introduction to management classes or graduate-level classes. It also represents an excellent way to introduce a discussion of service learning and not-for-profit management.

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