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Prize winner
Published by: MIT Sloan School of Management
Originally published in: 2012
Version: 3 January 2012
Revision date: 05-Mar-2012
Notes: This item is part of a free case collection. For terms & conditions go to www.thecasecentre.org/freecaseterms

Abstract

The Pre-Admissions Testing Area (PATA) is an outpatient clinic at Massachusetts General Hospital responsible for conducting pre-operative assessments of surgical patients prior to their procedures. This case study describes the conditions of this busy outpatient clinic prior to a process improvement effort by a collaborative team of MIT Sloan students and faculty, and MGH clinicians and administrative staff. The case describes the complete PATA experience from both the patient and provider perspective. The importance of improving PATA is emphasized through a description of how this relatively small clinic has a very large downstream effect on the MGH operating rooms (ORs) and the entire perioperative care system. The learning objective is to expose students to concrete operational challenges in health care delivery, and illustrate both the application and the potential benefits of quantitative process analysis and process reengineering in this environment. Could be taught in operations management and healthcare operations courses. This case is part of the MIT Sloan free case collection (visit www.thecasecentre.org/mitsloanfreecases for more information on the collection).

Teaching and learning

This item is suitable for postgraduate and executive education courses.

Time period

The events covered by this case took place in 2009.

Geographical setting

Region:
Americas
Country:
United States
Locations:
Massachusetts; Boston

Featured company

Massachusetts General Hospital

About

Abstract

The Pre-Admissions Testing Area (PATA) is an outpatient clinic at Massachusetts General Hospital responsible for conducting pre-operative assessments of surgical patients prior to their procedures. This case study describes the conditions of this busy outpatient clinic prior to a process improvement effort by a collaborative team of MIT Sloan students and faculty, and MGH clinicians and administrative staff. The case describes the complete PATA experience from both the patient and provider perspective. The importance of improving PATA is emphasized through a description of how this relatively small clinic has a very large downstream effect on the MGH operating rooms (ORs) and the entire perioperative care system. The learning objective is to expose students to concrete operational challenges in health care delivery, and illustrate both the application and the potential benefits of quantitative process analysis and process reengineering in this environment. Could be taught in operations management and healthcare operations courses. This case is part of the MIT Sloan free case collection (visit www.thecasecentre.org/mitsloanfreecases for more information on the collection).

Teaching and learning

This item is suitable for postgraduate and executive education courses.

Settings

Time period

The events covered by this case took place in 2009.

Geographical setting

Region:
Americas
Country:
United States
Locations:
Massachusetts; Boston

Featured company

Massachusetts General Hospital

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