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Case from journal
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Reference no. NAC2712
Published by: NACRA - North American Case Research Association
Published in: "The Case Research Journal", 2008

Abstract

Dick Eaton faced a crisis at Leapfrog Innovations, a leadership and training firm. Co-founder, Julia Douglas, and their two full time employees planned to resign within months of each other leaving Dick alone to run the firm. In the 10 years since founding, he worked from a remote office managing larger client accounts and generating creative program ideas. Julia managed operations, staff, client accounts, finances, and was the primary program facilitator. She and the other two employees coordinated all program logistics for clients. The impending turnover meant that Dick, who had the least understanding of day-to-day business and the various jobs employees held, was about to be the remaining employee/owner. The crisis required him to consider the future of the firm, his current role, and reconcile his personal goals and leadership style the various staffing options if Leapfrog were to survive.

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Abstract

Dick Eaton faced a crisis at Leapfrog Innovations, a leadership and training firm. Co-founder, Julia Douglas, and their two full time employees planned to resign within months of each other leaving Dick alone to run the firm. In the 10 years since founding, he worked from a remote office managing larger client accounts and generating creative program ideas. Julia managed operations, staff, client accounts, finances, and was the primary program facilitator. She and the other two employees coordinated all program logistics for clients. The impending turnover meant that Dick, who had the least understanding of day-to-day business and the various jobs employees held, was about to be the remaining employee/owner. The crisis required him to consider the future of the firm, his current role, and reconcile his personal goals and leadership style the various staffing options if Leapfrog were to survive.

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