Shell Technology India: Building a Global Hub

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Case

Reference no. IMD-3-2099

Subject category: Strategy and General Management

Authors: Bala Chakravarthy (International Institute for Management Development (IMD)); Sophie Coughlan (International Institute for Management Development (IMD))

Published by: International Institute for Management Development (IMD)

Originally published in: 2010

Version: 23.09.2011

Length: 18 pages

Data source: Field research

Topics: Talent management; Global R&D Centers; India advantage; Transition management

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Abstract

The case describes the history of the technology center Royal Dutch Shell opened in India from its founding in 2006 till its integration in the company’s new Projects & Technology organization in 2009. The new technology center, Shell Technology India (STI), sought to deliver advanced technical studies, projects and services for Shell businesses around the world (with a focus on Asia) as well as to support Shell activities in India. This case discusses the difficulties in establishing such a center and the leadership actions needed to accomplish their mission.

Location:

India

Industry:

Oil and gas

Size:

2009 USD458 billion in revenues

Other setting(s):

2006-2010