Product details

This is the second of a two-case series (IMD-3-1289 and IMD-3-1290). In June 2002, British Telecom and the Liverpool City Council (LCC) celebrated the first anniversary of their joint venture (JV) partnership. The JV was running five key services for the local council: revenues and benefits, human resources and payroll, information and communication technology (ICT) and the call centre. The case details the main features of this partnership including governance, secondment of employees from the two organisations to the JV, performance management and payment mechanisms. It also puts the JV into the broader perspective of LCC''s vision to transform its organisational culture and business processes. The case concludes with the main benefits of this venture for the two partners and the importance of flexibility and fairness for long-term success.