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Published by: Institute for Management Development (IMD)
Originally published in: 2003
Version: 16.12.2003
Length: 13 pages
Data source: Field research

Abstract

This case describes an organisation''s quest for fundamental change in its corporate culture and the pivotal role played by human resources professionals in achieving it. Responding to an evolving industry and competitive environment, the bank critically examined the internal processes and procedures that deeply influenced how its employees worked and interacted with clients and each other. In order to remain a financial services leader, human resources practices had to more closely reflect market realities while staying true to the institution''s core values.
Industry:
Size:
Privately held
Other setting(s):
2002

About

Abstract

This case describes an organisation''s quest for fundamental change in its corporate culture and the pivotal role played by human resources professionals in achieving it. Responding to an evolving industry and competitive environment, the bank critically examined the internal processes and procedures that deeply influenced how its employees worked and interacted with clients and each other. In order to remain a financial services leader, human resources practices had to more closely reflect market realities while staying true to the institution''s core values.

Settings

Industry:
Size:
Privately held
Other setting(s):
2002

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