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Prize winner
Subject category: Marketing
Published by: INSEAD
Originally published in: 2013
Version: 02.2016
Revision date: 25-Feb-2016
Length: 27 pages
Data source: Field research

Abstract

Yue Sai is L'Oreal's troubled Chinese luxury brand. Alexis Perakis-Valat, the new CEO of L'Oreal China, has made it a point of honor to turn the brand around. He has asked Stephane Wilmet, the brand's new general manager, to come up with a turnaround plan that will restore L'Oreal's reputation in China as the world's best cosmetic marketer. Stephane Wilmet and Ronnie Liang, Yue Sai's marketing director, must reconsider everything from Yue Sai's value proposition down to its media, price, product, and distribution strategies.

Teaching and learning

This item is suitable for undergraduate, postgraduate and executive education courses.

Time period

The events covered by this case took place in 2011.

Geographical setting

Region:
Asia
Country:
China

Featured company

L'Oréal
Industry:
Cosmetics

Featured protagonists

  • Stephane Wilmet (female), General Manager
  • Ronnie Liang (male), Marketing Director

About

Abstract

Yue Sai is L'Oreal's troubled Chinese luxury brand. Alexis Perakis-Valat, the new CEO of L'Oreal China, has made it a point of honor to turn the brand around. He has asked Stephane Wilmet, the brand's new general manager, to come up with a turnaround plan that will restore L'Oreal's reputation in China as the world's best cosmetic marketer. Stephane Wilmet and Ronnie Liang, Yue Sai's marketing director, must reconsider everything from Yue Sai's value proposition down to its media, price, product, and distribution strategies.

Teaching and learning

This item is suitable for undergraduate, postgraduate and executive education courses.

Settings

Time period

The events covered by this case took place in 2011.

Geographical setting

Region:
Asia
Country:
China

Featured company

L'Oréal
Industry:
Cosmetics

Featured protagonists

  • Stephane Wilmet (female), General Manager
  • Ronnie Liang (male), Marketing Director

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