More search options
Basket icon
No items
Basket icon

Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Supporting video
-
Reference no. IMD-3-1430-V3
Subject category: Strategy and General Management
Authors: Bala Chakravarthy (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Published in: 2004
Length: 7 minutes
Data source: Field research
Topics: Retail; Consumer electronics; Strategy; Growth; Renewal; Change management; Organisational change; Leadership
Notes: File size 619.7GB. Click for more information.
Share a link: https://casecent.re/p/11498
| No reviews for this item
This product has not been used yet
View our pricing guide or login to see prices.

Abstract

This video is to accompany the case. After having detailed the rationale and essence of the new strategy in a previous video, Brad Anderson - the company's Chief Executive Officer - addresses its implementation in this video. He describes how the company's internal systems (eg reward structure, training) had to be revamped in order to implement customer centricity. He also discusses how the new strategy is being communicated within Best Buy and plans for its wider roll out.
Location:
United States, Minnesota
Industry:
Consumer electronics retail
Size:
USD24 billion in sales
Other setting(s):
March 2004
Teaching note
-
Reference no. IMD-3-1430-T
Subject category: Strategy and General Management
Authors: Bala Chakravarthy (International Institute for Management Development (IMD)); Henri Bourgeois (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2004
Version: 22.10.2004
Length: 17 pages
Data source: Field research
View full details
Case
-
Reference no. IMD-3-1430
Subject category: Strategy and General Management
Authors: Bala Chakravarthy (International Institute for Management Development (IMD)); Henri Bourgeois (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2004
Version: 20.07.2005
Length: 17 pages
Data source: Field research
Topics: Retail; Consumer electronics; Strategy; Growth; Renewal; Change management; Organisational change; Leadership
View full details
Supporting video
-
Reference no. IMD-3-1430-V1
Subject category: Strategy and General Management
Authors: Bala Chakravarthy (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Published in: 2004
Length: 14 minutes
Data source: Field research
Topics: Retail; Consumer electronics; Strategy; Growth; Renewal; Change management; Organisational change; Leadership
Notes: File size 1.3GB. Click for more information.
View full details
Supporting video
-
Reference no. IMD-3-1430-V2
Subject category: Strategy and General Management
Authors: Bala Chakravarthy (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Published in: 2004
Length: 7 minutes
Data source: Field research
Topics: Retail; Consumer electronics; Strategy; Growth; Renewal; Change management; Organisational change; Leadership
Notes: File size 354MB. Click for more information.
View full details
Supporting video
-
Reference no. IMD-3-1430-V4
Subject category: Strategy and General Management
Authors: Bala Chakravarthy (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Published in: 2004
Length: 12 minutes
Data source: Field research
Topics: Retail; Consumer electronics; Strategy; Growth; Renewal; Change management; Organisational change; Leadership
Notes: File size 532.6MB. Click for more information.
View full details

About

Abstract

This video is to accompany the case. After having detailed the rationale and essence of the new strategy in a previous video, Brad Anderson - the company's Chief Executive Officer - addresses its implementation in this video. He describes how the company's internal systems (eg reward structure, training) had to be revamped in order to implement customer centricity. He also discusses how the new strategy is being communicated within Best Buy and plans for its wider roll out.

Settings

Location:
United States, Minnesota
Industry:
Consumer electronics retail
Size:
USD24 billion in sales
Other setting(s):
March 2004

Related

Teaching note
-
Reference no. IMD-3-1430-T
Subject category: Strategy and General Management
Authors: Bala Chakravarthy (International Institute for Management Development (IMD)); Henri Bourgeois (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2004
Version: 22.10.2004
Length: 17 pages
Data source: Field research
View full details
Case
-
Reference no. IMD-3-1430
Subject category: Strategy and General Management
Authors: Bala Chakravarthy (International Institute for Management Development (IMD)); Henri Bourgeois (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Originally published in: 2004
Version: 20.07.2005
Length: 17 pages
Data source: Field research
Topics: Retail; Consumer electronics; Strategy; Growth; Renewal; Change management; Organisational change; Leadership
View full details
Supporting video
-
Reference no. IMD-3-1430-V1
Subject category: Strategy and General Management
Authors: Bala Chakravarthy (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Published in: 2004
Length: 14 minutes
Data source: Field research
Topics: Retail; Consumer electronics; Strategy; Growth; Renewal; Change management; Organisational change; Leadership
Notes: File size 1.3GB. Click for more information.
View full details
Supporting video
-
Reference no. IMD-3-1430-V2
Subject category: Strategy and General Management
Authors: Bala Chakravarthy (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Published in: 2004
Length: 7 minutes
Data source: Field research
Topics: Retail; Consumer electronics; Strategy; Growth; Renewal; Change management; Organisational change; Leadership
Notes: File size 354MB. Click for more information.
View full details
Supporting video
-
Reference no. IMD-3-1430-V4
Subject category: Strategy and General Management
Authors: Bala Chakravarthy (International Institute for Management Development (IMD))
Published by: International Institute for Management Development (IMD)
Published in: 2004
Length: 12 minutes
Data source: Field research
Topics: Retail; Consumer electronics; Strategy; Growth; Renewal; Change management; Organisational change; Leadership
Notes: File size 532.6MB. Click for more information.
View full details