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This supplement is to accompany the case This case is based on and supports the case Intra-team Conflict Resolution (A). In the business world, the most common and formal communication is e-mail, which is especially useful when an individual proves hard to track down. However, there are problems with e-mailing, recipients may choose not to read, respond or to prioritise what it is the senders are addressing. Also, poorly written e-mails can simply lead recipients to ignore the requests of the sender. Unless the recipients are attracted to the content in the first 2 minutes of reading, the e-mail can be treated as junk and disregarded. This case demonstrates two types of e-mail description that a team member in a conflicting situation requests to push their superior to take an action on problem-solving.