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Abstract

After the company’s first aviation fatality, Southwest Airlines' CEO is faced with new and difficulty decisions. The alacrity and compassion that characterized the company’s response serves as a paradigm for any organization facing a future crisis situation.
Thumbnail image for product with reference number K5-107-001TN
Southwest Airlines Flight 1248 (A), (B) and (C)
Teaching note
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Reference no. K5-107-001TN
Subject category: Human Resource Management / Organisational Behaviour
Authors: Daniel Diermeier (Kellogg School of Management, Northwestern University); Greg Merkley (Kellogg School of Management, Northwestern University)
Published by: Kellogg School of Management
Published in: 2011
Length: 9 pages
Data source: Field research
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Thumbnail image for product with reference number K5-107-001A
Compact case
Southwest Airlines Flight 1248 (A)
Case
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Reference no. K5-107-001A
Subject category: Human Resource Management / Organisational Behaviour
Authors: Daniel Diermeier (Kellogg School of Management, Northwestern University); Justin Heinze (Ford Motor Company)
Published by: Kellogg School of Management
Published in: 2007
Length: 5 pages
Data source: Field research
Topics: CEO; Crisis management; Decision making; Reputations; Strategy
View full details
Thumbnail image for product with reference number K5-107-001C
Compact case
Southwest Airlines Flight 1248 (C)
Case
-
Reference no. K5-107-001C
Subject category: Human Resource Management / Organisational Behaviour
Authors: Daniel Diermeier (Kellogg School of Management, Northwestern University); Justin Heinze (Ford Motor Company)
Published by: Kellogg School of Management
Published in: 2007
Length: 4 pages
Data source: Field research
Topics: CEO; Crisis management; Decision making; Reputations; Strategy
View full details

About

Abstract

After the company’s first aviation fatality, Southwest Airlines' CEO is faced with new and difficulty decisions. The alacrity and compassion that characterized the company’s response serves as a paradigm for any organization facing a future crisis situation.

Related

Thumbnail image for product with reference number K5-107-001TN
Southwest Airlines Flight 1248 (A), (B) and (C)
Teaching note
-
Reference no. K5-107-001TN
Subject category: Human Resource Management / Organisational Behaviour
Authors: Daniel Diermeier (Kellogg School of Management, Northwestern University); Greg Merkley (Kellogg School of Management, Northwestern University)
Published by: Kellogg School of Management
Published in: 2011
Length: 9 pages
Data source: Field research
View full details
Thumbnail image for product with reference number K5-107-001A
Compact case
Southwest Airlines Flight 1248 (A)
Case
-
Reference no. K5-107-001A
Subject category: Human Resource Management / Organisational Behaviour
Authors: Daniel Diermeier (Kellogg School of Management, Northwestern University); Justin Heinze (Ford Motor Company)
Published by: Kellogg School of Management
Published in: 2007
Length: 5 pages
Data source: Field research
Topics: CEO; Crisis management; Decision making; Reputations; Strategy
View full details
Thumbnail image for product with reference number K5-107-001C
Compact case
Southwest Airlines Flight 1248 (C)
Case
-
Reference no. K5-107-001C
Subject category: Human Resource Management / Organisational Behaviour
Authors: Daniel Diermeier (Kellogg School of Management, Northwestern University); Justin Heinze (Ford Motor Company)
Published by: Kellogg School of Management
Published in: 2007
Length: 4 pages
Data source: Field research
Topics: CEO; Crisis management; Decision making; Reputations; Strategy
View full details