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Abstract

An exercise designed to illustrate application of several of the basic problem-solving ''tools'' of the ACE (''Achieving Competitive Excellence'') quality improvement system used at United Technologies Corporation. Based on a project conducted at the Nogales, Mexico plant of Otis Elevator Corporation in 1998/1999. The exercise was created for use with ''ACE Implementation at United Technologies Corporation: Otis Elevator (A)'' (UVA-OM-0905), but can be used alone or in conjunction with other quality improvement materials.

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Abstract

An exercise designed to illustrate application of several of the basic problem-solving ''tools'' of the ACE (''Achieving Competitive Excellence'') quality improvement system used at United Technologies Corporation. Based on a project conducted at the Nogales, Mexico plant of Otis Elevator Corporation in 1998/1999. The exercise was created for use with ''ACE Implementation at United Technologies Corporation: Otis Elevator (A)'' (UVA-OM-0905), but can be used alone or in conjunction with other quality improvement materials.

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