ING DIRECT: The IT Challenge (B)

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Case

Reference no. IMD-3-1345

Subject category: Strategy and General Management

Authors: David Robertson (International Institute for Management Development (IMD))

Published by: International Institute for Management Development (IMD)

Originally published in: 2003

Version: 18.12.2003

Length: 7 pages

Data source: Field research

Topics: Strategy; Information technology (IT); ICT; Architecture; Agility; Infrastructure; Transformation; CIO

Share a link: https://casecent.re/p/11651

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Abstract

This is the second of a two-case series (IMD-3-1344 and IMD-3-1345). This case describes the principles that the IT (Information Technology) department uses to make the key IT decisions in the bank. It describes the architecture of the bank and the governance structure. It also describes the evolving role of the Chief Information Officer, and how the Chief Information Officer works with the rest of the organisation to make decisions about IT.

Location:

Europe, North America

Industry:

Financial services, Retail banking

Size:

EUR60 billion in assets

Other setting(s):

2003