Subject category:
Marketing
Published by:
International Institute for Management Development (IMD)
Length: 25 minutes
Data source: Field research
Notes: Customers are advised to view the preview copy before ordering. File size 1.56GB. Click for more information.
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Abstract
This is part of a case series. In this video the Chief Executive Officers of ISS Sweden and ISS Denmark comment on the service profit chain and on their personal leadership style with regard to improving customer and employee satisfaction levels.
About
Abstract
This is part of a case series. In this video the Chief Executive Officers of ISS Sweden and ISS Denmark comment on the service profit chain and on their personal leadership style with regard to improving customer and employee satisfaction levels.