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Management article
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Reference no. F1309B
Published by: Harvard Business Publishing
Originally published in: "Harvard Business Review - Forethought", 2013

Abstract

How one company successfully dealt with the e-mail glut: After executives underwent training to reduce the number of e-mail messages they sent, the output of other employees fell, too - even though they received no training or feedback. The result was a 7% gain in productivity.

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Abstract

How one company successfully dealt with the e-mail glut: After executives underwent training to reduce the number of e-mail messages they sent, the output of other employees fell, too - even though they received no training or feedback. The result was a 7% gain in productivity.

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